If you are having problem with IT related issue, and need immediate assistance to resolve it, our IT specialists are here to help.
We offer remote IT support for customers who are having issues with their computer systems at a rate of $90 for the first hour. If the issue is diagnosed to be due to hardware related issue that cannot be resolved at software level, we will refund $45 to you, and retain $45 for diagnostic and support fee.
Subsequent hours are billed at $45 per half hour and will be billed to customer once the issue is resolved and remote session is completed.
Customer may book a remote appointment via Teams for our remote assistance.
Alternatively, customer may also install either Anydesk or our remote access agent for us to check your system. Instructions are list at the following link:
We are able to solve all IT related issue like virus removal, software troubleshooting, share and file access issues, routine security check and everything else except hardware issue which requires an on-site visit.
Please note we will require administrator’s right or administrator username and password to be able to do software and operating system repair. If you are unable to install Anydesk or our agent successfully, you may not have admin access and you will need to contact the person who setup your system.
If issue is network related, we may require your router or access point’s admin credentials and passwords. Please keep passwords you have handy as we may require them to assist you.