Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Digital licenses for downloadable software products are not eligible for refund.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@simplifyit.com.sg.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


Our IT hardware products (non-digital licenses) are only sold locally within Singapore. For exchange, kindly email us for collection and replacement of any faulty items. (DOA or with physical defects)

Product sold are not refundable for cash and can only be exchanged for an item of similar value. A restocking fee of 20% of value is chargeable for products that are on indent basis.

Shipping returns

To return your product, you should contact us for collection within Singapore.

You will be responsible for paying for your own shipping costs for returning your item. You will be notified on the shipping costs and they are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@simplifyit.com.sg for questions related to refunds and returns.