Covering Basic IT System Health Checks and Updating

Covering Basic IT System Health Checks and Updating

Support Service for Malware Removal

We are able to take care of the technical issues to assist removal of computer virus from your system.

Malware removal service covers the following:

1. Access system to check for traces of malwares and viruses.

2. Check startup services to disable any virus payload from reloading itself.

3. Cleanup and remove any virus files in system.

4. Do another thorough scan of system. Repair any damaged system files.

5. Update security patches to ensure there are no more vulnerabilities for drive-by install.

  • Price quoted is for a single system (desktop only excluding server), within normal office hours 9-6pm and excludes Saturdays and Sundays.

  • In event that system gets reinfected with the same virus, we will redo the malware removal at no extra cost.

Remote IT Support

Immediate Assistance: When IT challenges arise, our expert team is here to provide swift and effective solutions.

Transparent Pricing: We prioritize your budget with clear pricing - $80 for the first hour of support. If a hardware issue is identified, we refund $40 while retaining $40 for diagnostic and support fees. Subsequent hours are billed at $40 per half hour, ensuring you pay only for what you need.
Efficient Remote Access: For a streamlined experience, we request the installation of either Anydesk or our dedicated remote access agent. You can find detailed installation instructions here.
Comprehensive IT Solutions: Our expertise spans various IT challenges, including virus removal, precise software troubleshooting, and the resolution of sharing and file access issues. The exception is hardware-related issues, which may necessitate an on-site visit.
Administrator Access and Security: Secure repairs require administrator rights or the administrator's username and password for software and operating system repairs. Installation issues may suggest a lack of administrator access, prompting contact with your system's initial configurator.

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